Privacy Policy

Cotapaxi Custom Design and Manufacturing LLC ("Cotapaxi," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit cotapaxi.com, use our website forms or digital features, request a quote, submit a project, upload files, communicate with us, or otherwise interact with our services. It applies to information collected through our website and related business communications unless a separate notice or agreement applies.

Please read this Policy carefully. By using the website or providing information to us, you acknowledge the practices described here. This Policy does not create contractual rights beyond those required by applicable law.

1. Information We Collect

The information we collect depends on how you interact with Cotapaxi.

2. How We Use Information

We may use personal information to:

• Respond to inquiries, prepare quotes, evaluate projects, and communicate about products, programs, orders, deliveries, and accounts.
• Design, source, manufacture, test, package, fulfill, ship, and support custom merchandise programs.
• Verify authority, maintain business records, process transactions, manage credit, and administer client relationships.
• Operate, secure, troubleshoot, maintain, and improve our website, systems, services, and customer experience.
• Understand website use, measure performance, and improve content and navigation.
• Send product ideas, merchandise inspiration, company news, or other marketing communications where permitted by law, and honor opt-out requests.
• Protect Cotapaxi, our clients, users, and others; prevent fraud, misuse, security incidents, or unlawful activity; and enforce our agreements.
• Comply with legal obligations, respond to lawful requests, establish or defend legal claims, and complete corporate transactions.
• Use information for other purposes disclosed when the information is collected or with your consent.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, protect forms, understand traffic, and measure website performance. Some technologies are necessary for the website to function; others support analytics or other optional features.

We may use Google Analytics or similar analytics services. These providers may collect device, browser, cookie, usage, and approximate-location information in accordance with their own terms and our configuration of those services.

You may control cookies through browser settings and, when available, through a cookie-preference tool on the website. Blocking some technologies may affect website functionality. Cotapaxi will implement any legally required consent or opt-out mechanism based on the technologies actually used on the website.

4. How We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers. To website hosts, cloud-storage providers, information-technology providers, analytics providers, customer-relationship and email providers, payment processors, professional advisers, and other vendors that support our operations.
• Project and fulfillment partners. To suppliers, manufacturers, decorators, testing laboratories, quality-control providers, freight forwarders, customs and logistics providers, warehouses, carriers, and other partners as reasonably necessary to quote, produce, test, package, ship, deliver, or support a project.
• Your organization and project participants. To coworkers, agencies, sponsors, clients, licensees, teams, venues, or other parties involved in the applicable project or transaction.
• Legal and protective purposes. When required by law, subpoena, court order, regulation, governmental request, or legal process, or when reasonably necessary to protect rights, safety, property, security, or prevent fraud or unlawful activity.
• Business transactions. In connection with a merger, financing, reorganization, sale of assets, acquisition, bankruptcy, or similar corporate transaction, subject to appropriate confidentiality protections where applicable.
• With direction or consent. When you direct us to disclose information or otherwise consent.

We do not sell personal information for money. Based on our current business practices, we do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this Policy and provide any choices required by applicable law.

5. International Processing and Transfers

Cotapaxi works with suppliers, manufacturers, logistics providers, and other partners in the United States and other countries. Personal information, business contact details, artwork, and project information may therefore be processed or accessed outside the state or country where it was collected. Those locations may have data-protection laws that differ from the laws where you live. We use reasonable contractual, operational, and security measures appropriate to the information and the services involved.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to manage projects and client relationships, maintain production and transaction records, meet legal, tax, insurance, audit, and compliance obligations, resolve disputes, and enforce agreements.

Retention periods vary based on the type of information, the project, legal requirements, and operational needs. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. No internet transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security.

Please do not send highly sensitive personal information through ordinary website forms or unencrypted email unless specifically requested and an appropriate secure method is provided. If you believe information provided to Cotapaxi has been compromised, contact us promptly at [email protected].

8. Marketing Communications

You may opt out of promotional emails by using the unsubscribe method included in the message or by contacting us. We may continue to send non-promotional communications concerning quotes, projects, transactions, deliveries, accounts, legal notices, or our ongoing business relationship.

9. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information; receive information about how it is used or disclosed; obtain a portable copy; or opt out of certain processing.

To submit a request, email [email protected] with the subject line "Privacy Request" and describe the request. We may need to verify your identity and authority before responding. We may deny or limit a request where permitted by law, including when information must be retained for legal obligations, security, fraud prevention, contractual performance, or the rights of others.

An authorized agent may submit a request where applicable law permits, but we may require proof of authorization and direct identity verification. Cotapaxi will not unlawfully discriminate against an individual for exercising an applicable privacy right.

10. Children's Privacy

The website and Cotapaxi's business services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If we learn that we collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Third-Party Links and Features

The website may contain links to, embedded content from, or features operated by third parties. Their privacy practices are governed by their own notices, not this Policy. We encourage you to review the privacy terms of any third-party website or service you use.

12. Changes to This Policy

We may update this Policy to reflect changes in our website, technology, business practices, or legal requirements. We will post the revised Policy with an updated effective date. Material changes will apply prospectively, and we will provide additional notice when required by law.

13. Contact Us

Questions, concerns, or privacy requests may be directed to: